Examples from the field
TellusTalk has provided messaging services to companies, local authorities and government bodies since 1999. Today we have over 800 clients dotted around the world. Clients who are more or less dependent on their SMS, MMS and fax communication functioning 24 hours a day, seven days a week. We have compiled a list of our most popular applications.
If you would like talk to somebody from one of our reference organisations in the list below, please contact
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or call +46 (0)8-50912600.
Damage surveys
Scenario
Insurance company H needed to cut administration time for the inspection of moisture damage in properties. The digital camera had cut times since the millennium shift, but some cases required even quicker decisions so it was assessed as being more feasible to use the mobile phone's camera to document damage and MMS the image to the company's damage reporting system.
Solution
By hiring a mobile number from TellusTalk for receiving SMS and MMS, the company had a simple communication method for its damage reporting system. The inspector uses his mobile to document the damage on site and then sends an MMS to a special mobile number. TellusTalk thereafter forwards the incoming MMS to a special email address.
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Work and service orders
Scenario
In 2003, Vehicle Manufacturer A developed a new customer service system for the whole of Europe. The system would dispatch work orders to 1,200 service technicians for tasks requiring immediate attention. They needed one or more channels for instant communication with service technicians in the field and a partner to take responsibility for the channels.
Solution
SMS was identified as the simplest and quickest channel. However, some of the countries in which the company operated were more inclined towards faxing work orders because they could then work with paper-based work instructions. System developers at Company A had previous experience of using TellusTalk's SMS service. The system was implemented, tested and ready for use within two months. Today, five years on, 1,000 work orders are sent every day via TellusTalk and Company A is still the largest in its sector in Europe.
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Airline tickets
Scenario
Airline Company C installed a new ticket system that made it possible for customers to buy airline tickets and check in over the internet. The ticket system was prepared for issuing tickets via SMS but there was no suitable channel for the distribution of SMS tickets.
Solution
TellusTalk was installed as a new SMS channel for the ticket system. Passengers who buy their tickets on the internet or via their mobile phones can have their tickets sent to their mobiles and can check in by replying to the SMS.
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Relief worker management
Scenario
Fast food chain D has a pool of 50 relief workers per restaurant. Relief workers are often called in at short notice. The manager needed to be able to reach relief workers with the right qualifications in order to plan the shift quickly, fairly and effectively.
Solution
The supervisor organises a mailing list in their email system. The work enquiry is sent to the group who have shown an interest in working this particular shift. Those who can take the shift reply to the SMS and the supervisor receives the reply in their email immediately. Each reply from somebody in the relief pool gives rise to a unique email conversation. The conversation is also easy for the supervisor to follow as all text messages sent and received are stored.
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Vehicle workshops
Scenario
Car firm E felt they put too much time into contacting customers whose car was ready to be collected at the workshop. They looked for a reliable supplier that customer service could use for delivering text messages.
Solution
Customer service sends an SMS and email the customer when their car is ready to be collected.
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Bus tickets
Scenario
Bus company F wanted to minimize the amount of cash handled onboard buses. One good way was the use of SMS tickets.
Solution
TellusTalk's SMS service is linked to the bus company's ticket system to allow the customers to buy tickets over the internet and via SMS.
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Operational alarms
Scenario
A government body's IT environment consists of 80 servers and around 200 applications. The IT environment support service is manned by 25 people each with their own specialist field and stand-by rota. The alarm from faulty hard- and software must reach the support person immediately irrespective of geographic location.
Solution
TellusTalk was chosen as the SMS channel. The alarm is redirected to the on-call IT support person by the support manager.
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Person to person
Scenario
Global IT consultancy G felt that they utilised email effectively but lacked email channels to reach people within and outside the company who instead wished to be informed via SMS or fax. They needed to connect a number of the company's administrative systems to fax and SMS channels.
Solution
As the company is large with a good deal of IT expertise, the first choice fell on procuring and putting into operation an internal system to connect it to the email. After estimating procurement costs, they decided that a hired service would be cheaper to buy and maintain.
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Reminders, doctor's appointments
Scenario
Health care company K runs a number of local health centres throughout Sweden. Patients who do not turn up for their appointments in time cause a great cost for the company. They looked for an effective way of reminding patients prior to their appointments in order to avoid no-shows.
Solution
The company identified TellusTalk as the most reliable supplier of SMS services. The number of missed appointments has fallen by 55 per cent since TellusTalk's SMS service was put into operation by the company.
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Wrong parking
Scenario
A security company patrols several thousand parking spaces and streets around Sweden. Sometimes disputes arise with a vehicle owner over wrong parking that the security patrol maintains qualifies for a fine. They needed a foolproof way of proving a violation.
Solution
By hiring a mobile number from TellusTalk for receiving SMS and MMS, the security company had a cheap and simple way of receiving images taken by the security patrol on site. The image is sent via MMS and via a special email address with a direct link to the security company's IT system and can be archived and marked for use in the event of the case going further.
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Readers' photos to daily newspapers
Scenario
A daily newspaper was looking for a cheap and reliable supplier who could deliver a channel through which readers could send their mobile phone photos.
Solution
The paper hired a codeword (for example MYPHOTO) from TellusTalk. Readers send their photos to an abbreviated number (for example 72080) with a description starting with the codeword MYPHOTO. TellusTalk then forwards the photo to a designated email address.
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Assignment orders
Scenario
Transport company J makes over 300 trips/transports a day around Europe. The company needed a simple way of issuing assignments to their own and hired drivers.
Solution
The company sends automated assignments. The logistics system that generates assignments is linked to TellusTalk's SMS service. The drivers receive their assignments via SMS straight from the system.
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